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Policies

STANDARD POLICIES

If you need to cancel your tour for any reason, please call (312) 888-3153 or email info@flyhelitours.com.

Our office is open Monday - Friday from 2PM - 1030PM.

When contacting to cancel, you will need the first and last name on the booking and the reference number associated with your booking.

Rescheduling your tour is free 24 hours before your scheduled tour.

Customers are expected to check into their flight 10-15 minutes before. This allows for adequate time to check in, receive a safety briefing, and board the helicopter. If you arrive more than 10 minutes late, you are subject to a $25 late fee. You must pay the late fee before boarding. If NOT, you will be denied your flight and receive no refund.

WEIGHT LIMITS

Passenger Weight limits are in place not only to protect the aircraft from damage but also customers and the pilot. The pilot makes the final call when it comes to weight restrictions. If your group is over the weight limit or a passenger in your group exceeds the weight limit you can fly the flight with fewer people or without the passenger that exceeds the weight limit. Refunds will not be given for tours that exceed weight limitations.  

 

 

CANCELLATION

Refunds will not be issued if your tour is cancelled within 7 days of your scheduled departure including bookings made within the 7 day cancellation window.

Weather related cancellations will not receive a refund if your tour has already been rescheduled prior.

If you do not show up for your tour, you will not receive a refund.

 

 

RESCHEDULE

Rescheduling your tour within 24 hours from departure, you will be charged a flat rate of $25 per reschedule.

Any changes to your tour cannot be made within 2 hours before take off.

If you do not show up for your tour, you will not receive a refund.

 

 

 

WEATHER INSURANCE

Weather insurance is $40 per flight.

If Fly Heli cancels your tour due to unsafe weather conditions, Weather Insurance will guarantee you a full refund of your tickets along with any additional tour Add-Ons & Upgrades (excluding the weather insurance itself).

We highly recommend weather insurance if you will not be able to reschedule your tour.

Choosing to not purchase weather insurance will leave you with the options of rescheduling your flight OR receiving a booking credit.

You can ONLY purchase weather insurance at the time of booking.

Weather insurance cannot be purchased at a later time once your booking has been made.

 

 

 

WEATHER

The safety of our passengers and crew is our top priority at all times. In order to ensure a safe and enjoyable experience for everyone, we have established the following weather policy for our helicopter tours:

  1. Weather Monitoring: We will continuously monitor weather conditions in the area where our tours operate. Our pilots will use the most up-to-date weather information available to make informed decisions about flight operations.

  2. Tour Cancellation: If weather conditions are deemed unsafe for flight, we may cancel or delay the tour. In this case, the bookie will be given the option to reschedule their tour. If the bookie purchased weather insurance they are given the option for a full refund excluding the cost of the weather insurance.

  3. Pilot's Discretion: The final decision to fly or not will be at the pilot's discretion. If the pilot determines that the weather conditions are not suitable for flight, the tour will be cancelled or delayed.

  4. Weather Criteria: The following weather criteria will be used as a guide for the pilot's decision-making:

  5. Visibility: The pilot will ensure that visibility is sufficient for safe operation of the helicopter.

  6. Wind: The pilot will assess wind conditions and ensure that they are within safe limits for the type of helicopter being used.

  7. Cloud Ceiling: The pilot will determine that the cloud ceiling is high enough for safe operation of the helicopter and to ensure that passengers can see the intended sights.

  8. Precipitation: The pilot will not operate the helicopter in the presence of heavy rain or other severe weather conditions.

  9. Passenger Responsibility: It is the responsibility of passengers to inform us of any health or mobility concerns they have that may affect their ability to safely participate in the tour. Passengers must also dress appropriately for the weather conditions, and follow all safety instructions provided by the pilot.

 

We believe that by adhering to this weather policy, we can provide our passengers with a safe and enjoyable helicopter tour experience.

 

 

GAME DAY

This policy applies only to our Chicago Tours.

All flight paths are subject to change due to FAA Regulations, weather, or other reasons deemed necessary by Fly Heli.  Please be aware that “GAME DAY ROUTES” will be in effect during all Chicago Cubs Home Games. 

 

PRIVACY POLICY

Last updated: April 2023

 

INFORMATION THAT IS GATHERED FROM VISITORS

In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.

Cookies may be used to remember visitor preferences when interacting with the website.

Where registration is required, the visitor's email and a username will be stored on the server.

 

HOW THE INFORMATION IS USED

The information is used to enhance the visitor's experience when using the website to display personalized content and possibly advertising.

E-mail addresses will not be sold, rented or leased to 3rd parties.

E-mail may be sent to inform you of news of our services or offers by us or our affiliates.

 

VISITOR OPTIONS

If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.

You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.

 

COOKIES

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.

3rd party advertising companies may also use cookies for tracking purposes.

 

GOOGLE ADS

Google, as a third party vendor, uses cookies to serve ads.

Google's use of the DART cookie enables it to serve ads to visitors based on their visit to sites they visit on the Internet.

Website visitors may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

 

 

ADDITIONAL FEES

$10 United States Passenger Facility Charge (Per Chicago Passengers Only)

3% Ticket Processing Fee (Per Person)

$10 Fuel Surcharge (Per Chicago Bookings Only)

1.5% Online Maintenance Fee (Per Booking)

PHOTO PACKAGE

If you're looking to relive your adventure, then a photo package upgrade to your tour might be just what you need. Photos can be purchased at the booking and before or after your flight. Photos will be sent to you after your flight to the email provided at booking and include a shot of you and your group in our location, in front of the helicopter, and in the helicopter. With this upgrade, you can reminisce about the time you took a flight for only $50. Customers will only receive the photos shown to them at the conclusion of their tour. Fly Heli will not provide "Raw" photos to the customer.

Go Pro Rental

If you want to relive your adventure, then a GoPro rental to your tour might be just what you need. With this upgrade, you'll get to experience time and time again the stunning aerial views you experienced from the comfort of your home. Before you take off, we will give you a Go-Pro and a selfie stick so you can film your trip how you want to. The rental is only for the use of the go pro. Fly Heli personnel will offer tips on the use of the camera; however, it is the responsibility of the passengers to operate the go pro during their flight.  

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